Mission Statement:
"#1 Customer"
A customer is the most important person in this office, in person, or by mail.
A customer is not dependant on us.
We are dependent on them.
A customer is not an interruption of our work.
They are the only purpose of it.
We are not doing them a favor by serving them.
They are doing us a favor by giving us the opportunity to do so.
A customer is not an outsider to our business.
They are a part of it.
A customer is not a cold statistic.
They are flesh and blood human being with feelings and emotions like your own,
with biases and prejudices.
A customer is not someone to argue or match wits with.
Nobody ever won an argument with a customer.
A customer is a person who brings us there wants
It is our job to handle them profitably to them and to ourselves.
Courtsey of Fenton M.Hiles
1918 - 1981
We, at T.H. Inc; Mr. Marble Care strive for our customers, as with ourselves, for quality of workmanship. It is our belief that the art of natural stone restoration and preservation is more than a service, it is the artistic ability to bring to life what Mother Nature has given us.
T.M. Hiles II
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