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Mission | Qualifications | History

Mr. Marble Care, Indianapolis' original on site stone restoration and maintenence.

Mission Statement:
"#1 Customer"

A customer is the most important person in this office, in person, or by mail.
A customer is not dependant on us.
We are dependent on them.
A customer is not an interruption of our work.
They are the only purpose of it.
We are not doing them a favor by serving them.
They are doing us a favor by giving us the opportunity to do so.
A customer is not an outsider to our business.
They are a part of it.
A customer is not a cold statistic.
They are flesh and blood human being with feelings and emotions like your own,
with biases and prejudices.
A customer is not someone to argue or match wits with.
Nobody ever won an argument with a customer.
A customer is a person who brings us there wants
It is our job to handle them profitably to them and to ourselves.

-Courtsey of Fenton M.Hiles
1918 - 1981

We, at T.H. Inc; Mr. Marble Care strive for our customers, as with ourselves, for quality of workmanship. It is our belief that the art of natural stone restoration and preservation is more than a service, it is the artistic ability to bring to life what Mother Nature has given us.

-T.M. Hiles

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Qualifications:

- Over 40 years experience in the stone industry
- Member of the Marble Institute of America
- Certified with Nilfisk Training of Vitrificiation
- Completed OSHA Compliance Program
- Zep's Environmental Compliance Program
- Carries workman's compensation and general liability insurance
- Current list of references for you to keep
- Office and working shop with test area
- Uses the finest equipment including: Nilfisk America, Regent Products, Abrasive Technology Inc. and 3M Products
- Angie's List 2010 Super Service Award member

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History:

Terry Hiles Sr. started in the stone industry in the 60's with his older brothers, who started Indianapolis Marble and Tile in 1959. Through the years, Terry has done fabrication, restoration and installation of natural stone. Foreseeing the future need for onsite stone restoration services, he started T.H. Inc Enterprises - DBA Mr.Marble Care in 1984. He built an impeccable reputation for quality, ingenuity, and knowledge in the art of natural stone. In 1996. Roger Wright joined Mr. Marble Care learning the trade from the ground up. In 2001, with the forethought of building for the future, they worked together in the general management and expansion of the company. Today, Mr. Marble Care provides restoration and maintenance services for many of central Indiana's leading property management companies, private and public agencies, and home owners throughout the midwest.

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